Raamatud Jeffrey Tefertiller
ITSM + Cloud Computing = a Perfect Marriage A Leader's Guide to Understanding IT Service Management in a Cloud Infrastructure
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ITSM in the Outsourced World of IT Balancing the Benefits of Outsourcing While Applying the Appropriate Level of ITSM Governance
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Implementing and Improving ITSM A Leader's Guide to Implementing and Improving Enterprise IT Service Management - Second Edition - Full Color
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Implementing and Improving ITSM A Leader's Guide to Implementing and Enterprise IT Service Management
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Business Continuity Planning The Art of Remaining Continuous
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ITSM for Leaders 3rd Edition: A Leader's Guide to Understanding IT Service Management
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