Raamatud Leonard A. Schlesinger
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
W. Earl Jr. Sasser, Leonard A. Schlesinger, James L. Heskett
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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
Leonard A Schlesinger, James L Heskett, W Earl Sasser
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Just Start: Take Action, Embrace Uncertainty, Create the Future
Leonard A. Schlesinger, Charles F. Kiefer
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
W Earl Sasser, Leonard A Schlesinger, James L Heskett
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Large Print 16pt)
W Earl Sasser, Leonard A Schlesinger, James L Heskett
-30% koodiga BOOKS
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