This is the story of Samantha Keller, she was "trapped" in an elevator by some entity. She must free 500 souls and find someone to take her place before she can leave. She's not sure who or what her captor is, but she has no choice to obey if she ever wants to secure her freedom. All the while hoping the entity would live up to the bargain if she fulfilled her command. To free souls, she has to first discover what their problem is that's haunting them and then help them or get them help to resolve their issues in order to move on with their lives. Like Samantha, most people don't even know they have problems or stuff that's pulling them down or holding them back. She has to help them see their issues and they must want help to "fix" their lives and become happy productive citizens again. It's a journey for Samantha into her own soul as she works to help others. Can she do it? Can she become a better person herself? Does she really have issues that have her burdened down? Can she survive the loneliness and solitude? Will she ever be free? If she does become free, what will have happened to her former life and what would she do then? Homeless? Alone? No job or prospects? No friends? It was going to be a trial getting through this and surviving afterwards as well. Samantha is a tough woman and is hoping that will help her make it free, after all; what else could she do but try?