Conflicts cause turbulences in social relations and aggression can potentially endanger our physical safety. Dealing with such instances of emotional chaos and high tension effectively and securely requires a clear practical structure.

Using a logical and easy to use step-by-step structure, as provided in this book, has proven beneficial effects on responses to stress under challenging circumstances.

It prevents impulsive negative reactions to challenging behaviour and enables to effectively de-escalate aggression and respectfully resolve conflict.

Reinier Verbeek is a Royal Dutch Army veteran, former security specialist and registered general and psychiatric nurse. He nowadays trains social caretakers, teachers, psychologists, medical staff, pedagogues, social workers, psychiatrists, police officers, security personal and private persons how to deal with aggression and respectfully resolve conflict.

This book enables both professionals and private persons to:

• channel and make use of stress, by the use of mental and bodily techniques
• intuitively distinguish the various forms of aggression
• choose the appropriate attitude to de-escalate different forms of aggression and redirect escalatory dynamics
• conduct solution-oriented verbal de-escalating techniques
• process experiences and learn from them for your future benefit