Look up from your phone for digital etiquette advice!

In our digital world, social media and web interaction are tailor-made for confusion and conflict. The time is right for a road map to getting your point across without getting on someone's nerves. In this book, a team of online communication experts design a set of guidelines that improve clarity and positivity, limit conflict, and make virtual meetings much more productive. No more accidentally insulting the boss in an email or creating social media posts that backfire. Instead, you can be the calm presence amid the digital tumult!

Inside...

• See why digital manners matter
• Know who sees your messages
• Maintain polite communication on social media
• Make your email mannerly
• Be as courteous online as you would be in person
• Avoid digital faux pas