- A turn-of-the-century styled novel à la Russian, but still an all-too-familiar laundry list for this our modern time.

Yes, it is said that rumors grow like hair in unwanted places. But this story is no rumor-not by a curly grey. It is the story of "M"! Of you! Indeed, of us all! [Granted, it is as unwanted!]

Now "M" works in the educational outreach and recruitment department at a non-profit association. But he has a problem: his boss Gerald Weih. Picture a Donald Trump-like character with a yellow-tinctured button-down, sweat stains under his arms, an off-colored tie, and two large seventies sideburns-flailing in front of power points; and screaming about the ten worst customer service faux pas.
Not a pretty picture, is it?

At one time, "M" and Gerald were buddies. Oh, yes, indeed! This is more than truth; this is a mere fact.... but now... the egotistical association Executive Director has stolen "M"'s customer service outreach trinity model-the customer, customer service agent, and the ombudsman-and accused him of the worst kinds of customer service transgressions. [Every villain needs a scapegoat!] So, "M" must invent a new product to overcome The International Society of Member Service Innovation Professionals' attempts to convince the world that it needs its kitschy expropriation of "M"'s original customer service ideas. [Having one great idea is a plum; having a second one is quite the push and pluck!]

To find happiness, clear his [mostly] good name, and-oh, yeh-save the entire world, "M" (dare I say, WE ALL) must overcome the proselytizations of the Kitsch Kult. Go ahead and pluck that reputed hair. Pl[f]uck the Kitsch Kult. You know you want to! You know you must! And that is no mere rumor... [Granted, people may gossip.]