Operations management is the administration of business practices to create the highest possible level of efficiency within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company's goods and services. Operations management, on the other hand, involves getting the most out of your company's resources. These can involve your employees (doing more work that creates value), technology (maximum efficiency in manufacturing, for example), equipment (help employees do more work), and so on. You can think of operations management as three levels: strategic, tactical, and operations. To achieve the company's goals, operations managers develop strategies. Under those broad strategies are tactics, or specific tasks and steps to implement the strategies. Operations managers must focus on problems, not techniques, because there are no tools that provide all.