A two-part volume addressing vital communication issues confronting managers. People Problems - this part will teach you to deal with subordinates who "will not" or "can not" do what you require of them, who have issues that need to be resolved and who are sometimes, or even always, difficult, uncooperative and unmotivated. Learn how to shift into a different gear and so bring subordinates back to being enthused and productive whilst following you as their leader. Contents: Principles of Leadership Communication, Open Communication, Techniques to Use, Dealing with Anger, Behaviour Modelling, Conflict Resolution.Negotiation- this part sets out the principles and techniques used in important sit-down negotiations of several types. But when you know the framework you can apply these techniques to everyday bargaining for whatever it is you need to achieve - remember, everything is negotiable! This is a vitally important skill because if you don't have it know that others do have it and at sometime soon you are going to meet them.Contents: Conflict & Mutual Interest Bargaining, Pre-Negotiation Research & Planning, Active Listening, The Presentation Process, Bargaining, Reaching Agreement, Negotiation TacticsAuthor Phil Sinclair is well known in his home country of South Africa for his publications in Human Resources and self-development for managers. He is author of several books and numerous training programmes. His work for business development has been awarded three prestigious international awards. His audio seminars have been studied by more than 100,000 executives world-wide. He is publications director for Leader's-Edge (RSA).