The Broken Link - Erik P. Feldmanis
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The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a ... Täielik kirjeldus
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Kirjeldus
The broken Link in Customer Service. Customer Service - A thing of the past? Let's face it, it's clearly time to change the way many businesses and organizations do "Business". Knowledge is power, and this is a two-way street. The more informed the organization and the customer is, the more successful the outcome for both parties. Customer service is not a secret - it's an expectation of the customer and a responsibility of the organization. This book is written allowing the reader to become proactively involved in the process of learning, evaluation, discussion and developing of solutions to real-world customer service events, focusing on why these processes sometimes go wrong and what can be done to reverse these spiraling trends.
Lisateave
| Autor | Erik P. Feldmanis |
|---|---|
| Kirjastaja | Erik P. Feldmanis |
| Väljalaskeaasta | 2020 |
| Kaanetüüp | Pehme kaanega |
| EAN | 9781393111757 |