Raamatud Michael D Johnson
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System
Michael D Johnson, Anders Gustafsson
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
Michael D Johnson, Anders Gustafsson
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Dynamic Supersonic Base Store Ejection Simulation Using Beggar
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From the Classroom to the Boardroom: Memoirs of a Student Leader
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Customer Portfolio Management: Creating Value with a Large Leaky Bucket of Customers
Fred Selnes, Michael D. Johnson
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The Sovereign King James Version Joshua The Book of Joshua
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